Support

Sign up at dmlite.app, then go to Settings → Instagram Account → Connect Instagram. You'll be redirected to Instagram to authorise DMlite. You need an Instagram Business or Creator account connected to a Facebook Page.

You need an Instagram Business or Creator account. Personal accounts cannot use the Instagram Messaging API. You can switch your account type for free in Instagram Settings → Account → Switch to Professional Account.

Yes! DMlite offers a free plan that includes up to 200 DMs per month with no time limit. Upgrade to Pro for unlimited DMs and advanced features.

When a user comments a specific keyword (e.g., "LINK" or "PRICE") on your post, DMlite automatically sends them a personalised DM with your configured message, link, or media.

When a user replies to your Instagram story with a specific keyword, DMlite automatically responds with a DM. Great for engagement, lead generation, and driving traffic from stories.

Check these common issues: (1) Make sure your automation is set to 'Live' and not paused. (2) Verify your Instagram account is connected in Settings. (3) Ensure the keyword matches exactly. (4) Check that your monthly DM limit hasn't been reached.

Log in to your dashboard and click the 'Upgrade' button, or go to Settings → Plan. Pro costs ₹399/month and includes unlimited DMs, advanced automations, and priority support.

Yes, you can cancel anytime from Settings. Your Pro features will remain active until the end of your billing period, then you'll revert to the free plan.

All payments are non-refundable. By purchasing a plan, you acknowledge this policy. You can cancel at any time to prevent future charges.

Yes, 100% safe. DMlite uses the official Meta Graph API — the same API Instagram provides to businesses. We enforce strict rate limits and only message users who engaged with you in the last 24 hours.

Absolutely. We only access the permissions you grant via Instagram's official API. We never store your Instagram password. All data is encrypted and stored securely with row-level security.

You can request data deletion by emailing support@dmlite.app or using the data deletion option in your account settings. We'll process your request within 30 days.